Session Sponsors
Multi channel session sponsor: Thinking outside the shop - delivering a joined up Customer Experience
Thinking outside the shop – think K3’s integrated multi-channel solution
K3’s solution helps the bricks and mortar retailer compete in a dynamic multi-channel world with a joined-up cross-channel proposition that treats each customer as a valued individual however they choose to shop. Building our solutions around the Microsoft Dynamics platform, to simplify solution architecture, we offer:
- Fully featured, ‘cross-channel aware’ EPOS
- Websites and CMS driven from the same back office solution as your store systems to streamline merchandise management and cross channel promotional activity
- Call Centres and Catalogue marketing tools that let everyone see sales and returns data alongside information from websites, emails, social networking and loyalty schemes to provide one view of the customer across every channel
- Kiosks and in-store mobile devices that improve the depth and accuracy of customer ordering in-store
- Intelligent integration with other devices in-store like CCTV and video streaming to target attention where it delivers the greatest rewards
Corinthian Court, 80 Milton Park, Abingdon, Oxon, OX14 4RY
T: +44 (0)870 225 1390 E: enquiries@theretailpeople.com W: www.theretailpeople.com
Case study sponsor : Optimising customer service by effective staff scheduling.
As the leading global provider of innovative, integrated technology solutions to the extended retail marketplace, Torex is well placed to provide solutions to business problems experienced by retailers today.
Torex has 20 years’ experience of working in partnership with the world’s most forward-thinking retail brands, to entice, engage and retain their customers. Over 7,000 customers worldwide depend on our proven, best-in-class solutions and knowledgeable industry experts to help them identify, define and deliver a more personal and qualitative experience for each customer, and to maximise profitability, increase return on investment and achieve competitive advantage.
At the heart of our performance promise is the belief that the better the service our clients receive from us, the better the service their customers will receive from them.
For further information or to arrange a meeting please contact emma.allen@torex.com or call 07796 994431
www.torex.com