Extracts from the 2011 Multichannel Summit
Register now
Register now
February 2nd 2011
The Cavendish Conference Centre, London W1

With online sales growing year on year coupled with the increased use of shopping through mobile devices, today’s customers are expecting to shop wherever and whenever they want.

Despite many retailers adding online, catalogue, TV and mobile channels to their offer, recent research showsthat millions are being lost through the cross channel experience not meeting the high expectations of today’s demanding shoppers.

Those retailers that have embraced multichannel offering a seamless, engaging and integrated cross channel experience are increasing market share, profits and loyalty by the day.Many retailers who ignore multichannel or treat it as several separate operations are going out of business altogether.

So how can you make multichannel part of the culture of your business? How can you manage stock availability across channels to never miss a sale?How can you engage customers and increase sales through the use of social media and mobile devices and,most importantly, how can you delight the customer with a seamless customer experience however they choose to shop?

Following the massive success of the 2010 conference, The Retail Bulletin are delighted to announce that The Retail Bulletin Multichannel Summit returns for 2011. Now in a convenient central London conference centre, this interactive event will examine how retailers can maximise profits and market share through cost effective, seamless, integrated multichannel strategies. 

Whether you are a retailer with one shop or website looking to add new channels or an established multichannel player looking to for new ways to maximise revenues and engage your customers, then this is the conference for you. 

With excellent networking opportunities throughout the day and a chance to ask our multichannel experts your burning questions during our interactive sessions, can you afford not to attend this crucial event?

Learn how to

  • Drive Profits Through Ensuring The Customer Is At The Heart Of Your Multichannel Strategy
  • Integrate Mobile Into Your Multichannel Strategy
  • Maximise Multichannel Sales And Efficiencies Through A Real Time Single View Of Stock Availability
  • Integrate Social Media Into Your Multichannel Strategy
  • Engage The Customer And Increase Conversion Through Cost Effective Multichannel Marketing
  • Improve Customer Insight And Loyalty Through A Single Customer View Of The Multichannel Shopper
  • Move From ‘Shops And Online’ To Integrated Multichannel Retailer
  • Build A Multichannel IT Strategy That Focuses On ROI
  • Drive Market Share And Conversion Through A Consistent Customer Experience Across Every Channel 
  • Deliver A Seamless Reserve And Collect Service That Delights Your Customers Across Any Channel
  • Use Your Multichannel Offer To Maximise Loyalty
  • Understand Multichannel Data Legislation

Speakers already CONFIRMED include:

  • Simon Russell, Head of Multi-Channel, John Lewis
  • Simon Forster, Director, Debenhams.com
  • Chris Corbin, Head of Multi-channel, Halfords Group
  • Brian Curran, Former Head of Group Direct Marketing & Publishing, Mothercare
  • Joanna Brazier, Multi Channel Programme Director, John Lewis
  • Steve Wind-Mozley, Ecommerce Director, Game Group
  • Giles Delafeld, Group E-Commerce Director, Blacks Leisure Group plc
  • Simon Harrow, Technology Officer, Kiddicare
  • Fergus Boyd, Acting Head of eBusiness , Virgin Atlantic Airways
  • Antony Smith, Head of CRM, Gala Coral Group
  • Patrick Wall, CEO  & Co-Founder, MetaPack Ltd
  • Derek Eccleston, Research Director, eDigitalResearch
  • Mike Butler, Partner and Head of Commercial Law, Squire Sanders Hammonds
  • Tony Bryant, Business Development Manager for Multi Channel, K3 Retail
  • David Kohn, Head of eCommerce & Digital, Waterstone’s
  • Jonathan Wall, Group E-Commerce Director, Shop Direct Group
  • Naomi Paget, Head of Customer Relationship Marketing, TM Lewin
  • Steve Gray, CEO, Mobilize
  • Dawn McGruer, Director, Business Consort
“I found the balance of presentations gave a really blended view of MCR - would recommend it to any Retailer” O2        “The conference was well planned and the speakers were relevant, very interesting and watchable” The Entertainer        “Just a quick note to say thank you for a good value day - excellent speakers and a good balance” River Island        “Many thanks for organizing a fabulous event -I thought the quality of the speakers was second to none and it was fascinating to see what was high on the agenda in other sectors of industry and how they are tackling the current economic climate” Phones 4 U        “Interesting and useful to have a group of professionals in the same venue. Good opportunity to share ideas and network” High and Mighty        “Very informative day in a relaxed atmosphere. Great to be able to network with all attendees and speakers” Early Learning Centre        “Excellent conference.  Well attended by a good mix of retailers” Sanderson RBS        “A great opportunity to get some ideas on how to tackle the challenges we all face in retail” Starbucks         “Thank you for a very informative conference, it was extremely interesting and very relevant - I would be very keen to attend next year” Comet        “It was really useful to meet the industry decision makers “ Argos        “Fantastic! Great to meet likeminded professionals and to be able to share ideas”        Ask Electronics.        “Very informative session and worthwhile attending” Frosts Garden Centre        “A useful and useful and timely forum to air key issues facing retailers” Acorne plc        “Very informative. An excellent time to see what is being done/introduced to reduce loss and increase the bottom line” Game Group        “Excellent feedback and insight from a selection of leading experts” Orvis UK        “Interesting, informative, some golden nuggets towards survival in current times” Otto UK        “Excellent  use of my time. Thought provoking and will enable me to ask some challenging questions back in the office” Punch Taverns        “Thought  provoking” QVC       “Great conference – good turnout of attendees” RGIS
Delegate testimonials:
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