Maximising profits and competitive advantage through cost effective, efficient, integrated multichannel strategies
Despite the economy showing signs of recovery, many retailers who have only traditional stores are finding it extremely challenging to maintain profits and market share. Today’s price sensitive, time-starved consumers are looking not only for the best deal but also a convenient and user friendly shopping experience.
Many retailers have added the web as a channel to increase sales and competitive advantage with others adding catalogues, TV retailing and even mobile retailing into the mix, but bringing the whole process together in a company wide integrated strategy is the real challenge! Read More....
Many of those who get it wrong are going out of business whilst the smarter retailers are bringing the whole process together in a cost effective, efficient and integrated strategy which is boosting profits, increasing market share and maximising loyalty.
But how can you engage customers across a variety of channels? How can you sell mutichannel to the board? How can you ensure your HR, marketing, IT staff ‘think’ multichannel? How can you achieve a single view of your customers and most importantly, how can you bring the whole process together in a profitable way?
Further to a period of research with senior retail executives this event will examine how retailers can develop effective multichannel strategies that will maximise profits and increase market share in a challenging economy.
This interactive summit, which is free to attend for retailers, has been designed to allow a focused peer group of UK retail executives the opportunity to network and discuss multichannel best practices in a relaxed environment.
Whether you are a retailer with one shop or website looking to add new channels or an established multichannel player looking to for new ways to maximise revenues then this is the conference for you.
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Find out how to:
- Maximise profits through a seamless, engaging multichannel customer experience
- Build a company-wide multichannel strategy that focuses on maximum ROI and minimises disruption
- Focus your mutichannel strategies through an understanding of market trends
- Move from having multiple channels to being a effective multichannel retailer
- Adopt a multi-channel mind set for your IT environments
- Maximise efficiencies through achieving a ‘single customer view’
- Understand how consumers are closing the multichannel gap through new shopping habits
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Confirmed speakers include:
- Doug Gurr, Executive Development
Director, Asda Wal-Mart
- Ros Hunt, Head of Online, Lloydspharmacy
- Aamir Ahmad, Managing Director, Dwell
- Tony Stockil, CEO, Javelin Group
- Richard Burrell, Director of Media Operations, QVC
- Darren Gardner, Head of New Business, Multichannel and Future Strategy, The Carphone Warehouse Group PLC
- Tamer Ozmen, Vice President, Online, Orange
- Nigel Randall, E-Commerce Systems Manager, Waitrose
- Joe Tarragano, Enterprise Services, eBay
- Duncan Grant, Director of Multichannel, The Entertainer Group
- Tony Bryant , Business Sector Manager, K3 Retail Business Solutions
- David Oliver, Director, CRM (EMEA), Hertz Europe Limited
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With regular networking opportunities throughout the day and plenty of opportunities to ask our visionary speakers your burning retail questions during our interactive discussions, can you really afford not to attend?
Testimonials from our recent events include:
- Very informative. An excellent time to see what is being introduced to reduce loss and increase the bottom line.
- Great conference – good turnout of attendees.
- Good networking and there is something of interest for everyone
- Time well invested to learn and share topics of common interest
- Very good, engaging and thought –provoking
- Good opportunity to network
- Interesting, informative - some golden nuggets towards survival in current times
- Uplifting, thought-provoking and diverse
- Very enjoyable, productive conference. Exactly the right balance
- Have learnt a lot – thanks for the opportunity
- It was really useful to meet the industry’s decision- makers
To register for this event please call Jane Hooper on 01737 647 102 or click here to REGISTER ONLINE
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