Why attend this event?

With less disposable income in their pockets and a variety of shopping channels at their fingertips, today's shoppers are becoming more and more difficult to retain. With higher expectations of customer service and an increased demand for lower prices; keeping customers loyal in today's challenging economy is the key to retail survival.

Retailers who are ignoring customer loyalty are increasingly going out of business. Those with innovative loyalty strategies, however, are increasing their market share and profits as they refocus their initiatives around the needs of today's multichannel shopper.

Ultimately it's about focusing on YOUR customer but how can you understand their needs, how can you keep them loyal in a multichannel marketplace and how can you decide which loyalty initiatives you should choose? How can you engage your customers in a personalised, multichannel journey and how match their price and customer service expectations to keep them loyal?
Get out of the city and join us for this free to attend conference summit to find out how to:

Drive Customer Loyalty In A Challenging Multichannel Marketplace
Focus Your Customer Strategy Through A Clearer Understanding Of Current Customer Loyalty Trends
Understand Which Loyalty Initiatives You Should Choose To Maximise Profits And Engage Your Customers
Understand The Impact Of Social Media On Your Customers' Loyalty
Maximise Profits And Customer Retention Through An Engaging, Personalised Multichannel Experience
Drive ROI and Loyalty Through Effective Cross Channel Data Management, Business Intelligence and Customer Analytics
Establish Best Practices Of Measuring The Success Of Your Customer Loyalty Initiatives To Demonstrate ROI
Boost Your Bottom Line Through Exceptional Cross Channel Customer Service Levels
Evaluate The Role Of Pricing Within Your Loyalty Strategy
Assess Where Multichannel Loyalty Is Headed In The Next 2 Years

With regular networking opportunities throughout the day and plenty of opportunities to ask our visionary speakers your burning retail questions during our interactive discussions, can you really afford not to attend?

Testimonials from recent conferences include:

"Many thanks for organizing a fabulous event -I thought the quality of the speakers was second to none and it was fascinating to see what was high on the agenda in other sectors of industry and how they are tackling the current economic climate" Phones 4 U

"Interesting and useful to have a group of professionals in the same venue. Good opportunity to share ideas and network" High and Mighty

"Very informative day in a relaxed atmosphere. Great to be able to network with all attendees and speakers" Early Learning Centre

"The conference was well planned and the speakers were relevant, very interesting and watchable"
The Entertainer

"A great opportunity to get some ideas on how to tackle the challenges we all face in retail"
Starbucks

"Thank you for a very informative conference, it was extremely interesting and very relevant - I would be very keen to attend next year"
Comet

"It was really useful to meet the industry decision makers "
Argos
"Fantastic! Great to meet likeminded professionals and to be able to share ideas"
Ask Electronics.

"Very informative. An excellent time to see what is being done/introduced to reduce loss and increase the bottom line"
Game Group

"Excellent feedback and insight from a selection of leading experts"
Orvis UK

"Interesting, informative, some golden nuggets towards survival in current times"
Otto UK

"Excellent use of my time. Thought provoking and will enable me to ask some challenging questions back in the office"
Punch Taverns