Networking Partners

Vodat

Vodat International specialises in providing communication solutions to high street retailers. Vodat International’s extensive knowledge and experience in retailing enables it to leverage value from each of its client’s networks through the development and application of retail specific products and services.

In the current climate retailers are keen to do everything possible to boost their customers’ shopping experience and convert multi channel to cross channel selling opportunities. Vodat International’s Unified Communications combined with its Single Secure Payment System and E- Merchandising solutions can help do just that.

The company’s client base includes an impressive range of high street names, such as White Stuff, Lush, T J Hughes and Beaverbrooks, placing it as the leading player in its chosen sector and the 8th fastest growing telecommunications company in the UK (source: Plimsoll report 2008).
For further information about Vodat International please visit www.vodat-int.com

Trillium Software

Trillium Software provides enterprise data quality, data governance software and consultancy services. Our solutions ensure accurate, complete and consistent data for CRM, MDM, ERP, Data Warehouse, Business Intelligence and compliance initiatives.

Data Quality Increases Profit
Data is the lifeblood of commerce.  It drives strategic decision-making, business investment, customer revenue and profit.  But how accurate is the data you use to make business decisions?  And if the decision is wrong, how much does that cost you?  The effects of data accuracy resonate across the enterprise and impact the bottom line:  profit.  Data defects equal loss of profi

Harte-Hanks Trillium Software is a global leader in Enterprise Data Quality. We help our customers find and implement data quality improvements that translate into IT and business cost savings, business process improvements and rapid return on investment for new systems.

The Trillium Software solutions work together to profile, cleanse, standardise, link, enrich and monitor global customer and business information in batch or real time

TS Discovery provides data investigation and data profiling in preparation for data migration and data integration initiatives to ensure that data supports business requirements.

TS Insight monitors business rules and data quality metrics graphically through a customisable Data Quality Dashboard. 

TS Quality provides cleansing, standardisation and matching of any type of customer or operational business data, across all platforms and applications to ensure consistency and accuracy wherever business users rely on data to meet their goals. 

Harte-Hanks Trillium Software partners with global resellers, integration partners and technology partners across multiple countries to support the global needs of our customers.

RichRelevance

RichRelevance is the leading provider of dynamic e-commerce personalization for the world’s largest retailers, including Wal-Mart, Overstock.com and Sears. Founded and led by the e-commerce expert who pioneered personalization R&D at Amazon.com, RichRelevance helps retailers increase revenues by powering relevant experiences throughout the customer lifecycle and across multiple sales channels. The company stands apart for its dedicated team of personalization experts, integrated product suite, and award-winning personalization engine, which enables twice as many consumer touchpoints as the industry average. RichRelevance is located in San Francisco, with offices in Seattle and London. For more information, please visit www.richrelevance.com.

Aldata Loyalty – Excellence in Customer Engagement

Aldata Loyalty is comprehensive Retail CRM and Digital Marketing solution that helps you engage more closely with your customers. It is designed specifically for consumer facing organizations, it allows you to create highly targeted marketing campaigns and deliver them to customers at the time most likely to influence purchase, via their preferred communication channel: internet, sms messaging, email or print. With Aldata Loyalty you can manage your customer and loyalty card register and reward your customers automatically through bonuses, discount or other benefits. The system enables easy and fast creation of campaign groups based on any parameter from the customer database including purchase and campaign history details. Aldata Loyalty can be integrated to all POS and ERP systems and our standard interfaces offer a problem free transfer of data from various external data sources.

Aldata Loyalty is a web based solution delivered as a SaaS model. Aldata’s modern technology and agile set-up are proven to deliver smooth and fast implementation, with quick ROI.

infouk@aldata-solution.com

About the Aldata Group

Aldata is a global leader in the supply of integrated business solutions to organizations that serve the retail consumer and wholesale distribution markets. Aldata has an unparalleled 20-year track record of delivering targeted software projects that substantially improve our customers’ businesses, from supplier to shopper. Today, Aldata customers include 15 of the World’s 30 largest retailers, thousands of retail brands, and hundreds of national and regional chains. www.aldata-solution.com

Sterling Commerce - improving the customer experience by enabling seamless cross-channel execution

Sterling Commerce enables retailers to benefit from a comprehensive, fully-integrated cross-channel selling and fulfillment suite that allows seamless end-to-end execution.  Leading analysts agree they are the only provider who deliver a fully integrated, end-to-end solution for seamless cross-channel execution.

• Ten of the top ten retailers rely on Sterling Commerce solutions
  
• Sterling Commerce has over 1,200 retail customers
  
• Sterling Commerce retail customers rely on their network of 11,000 suppliers, 9,000 carriers and over 280,000 trading partners
  
• Sterling Commerce enable cross-channel capabilities that over 90% of multi-channel shoppers said would enhance their customer experience including:
  
• Delivering on the customer cross-channel expectation by providing a platform where the customer can research, shop, purchase, track, and return any time from anywhere
  
• Fulfilling orders with confidence through scalable, end to end, fully integrated order and inventory processes:
  

• Click & Collect, In Store Pickup
• Direct delivery/Drop Ship
• Return to anywhere
• Endless aisle
  
• Meeting the customer promise of inventory availability and delivery time window.

Sterling enables secure and timely integration with suppliers & carriers to improve supply chain efficiency.  Their unique solutions increase revenues through target marketing and guided selling, even as retailers expand assortments, improve in-stock positions and deliver a unified customer experience. Designed to work with existing technology, whether legacy, ERP or market-leading applications, Sterling Commerce minimises implementation complexity, costs and time.

More information: http://www.sterlingcommerce.co.uk/retail/home

Torex - What’s Your Cross-Channel Integration Capability?

Download our complimentary white paper »

In the new customer-centric world of integrated, cross-channel retailing, consumers should have a consistent brand experience and be able to order, take delivery or return a product through the channel of their choice: store, online, catalogue, kiosk or using a mobile device.

A recent benchmark study shows that retailers with the best financial performance and customer loyalty operate multiple channels, but cross-channel retailing has added new complexities to managing and integrating an operational patchwork of information systems, organisations, people and discrete business processes.

To and learn more about the measurable benefits of providing a consistent shopping experience to your customers and access your complete cross-channel integration assessment, download our complimentary white paper : The New Customer-Centric Paradigm.

For further information, please contact Emma Allen, Marketing Director, Torex
Tel : 01582 869600 or email : emma.allen@torex.com

RedRoute

RedRoute is a Marketing Effectiveness agency.

We enable you to know how to attract & retain the maximum number of customers at the best possible margins, driving up customer numbers, revenues and profits.  We do this by releasing the value locked-up in your customer database by combining it with tailored market research and data analysis to understand the motivations behind customer behaviour.

If you understand how Attitudes and Circumstances combine to drive the Motivations for customer behaviour then you can predict – and influence – those behaviours. This is our role – providing you with the keys to unlock that knowledge.

There are 5 important motivations that determine how a customer decides which company is likelyto meet which needs in which circumstances: Relevancy, Identification, Accessibility, Value and Confidence. We assess your performance on each of them.

Armed with this knowledge we can then help you structure your service so it contains all the features needed to match customer needs better than the competition and does so at a profit. Producing more satisfied customers, more often, more profitably.

Our service comprises 3 straightforward steps:

1. Predicting the Sales Gain
2. Validating the Sales Gain
3. Replicating the Sales Gain

The first tells you how to make your offer appeal to the maximum number of customers at the best possible prices and what the sales and profit gains will be. The second helps you validate those predictions through in-market tests. And the third helps you replicate those gains through a continuous improvement cycle.

MicroStrategy

MicroStrategy, a global leader in business intelligence and performance management, provides reporting, analysis and monitoring tools that empower business users to perform in-depth customer analyses, including behavior, loyalty, segmentation and demographics analysis, targeted at maximizing customer retention and improving offerings and campaigns.

Leading companies rely on MicroStrategy to conduct thorough customer analysis, particularly in the following industries.

Learn more about MicroStrategy at www.microstrategy.co.uk