The Retail Bulletin Customer Loyalty Conference 2010

Profitable CRM & Loyalty Strategies in a Multichannel Marketplace

FREE FOR RETAILERS

With less disposable income in their pockets and a variety of shopping channels at their fingertips, today’s shoppers are becoming more and more difficult to retain. With higher expectations of customer service and an increased demand for lower prices; keeping customers loyal in today’s challenging economy is the key to retail survival.
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Retailers who are ignoring customer loyalty are increasingly going out of business. Those with innovative loyalty strategies, however, are increasing their market share and profits as they refocus their initiatives around the needs of today’s multichannel shopper.

Ultimately it’s about focussing on YOUR customer but how can you understand their needs, how can you keep them loyal in a multichannel marketplace and how can you decide which loyalty initiatives you should choose? How can you engage your customers in a personalised, multichannel journey and how match their price and customer service expectations to keep them loyal?

Following on from the massive success of our recent events, Retail Bulletin Conferences is delighted to launch The Retail Bulletin Customer Loyalty Conference 2010.

With excellent networking opportunities throughout the day and a chance to ask our retail loyalty experts your burning questions during our interactive sessions, this crucial, free to attend conference will focus on:

Driving Customer Loyalty In A Challenging Multichannel Marketplace
Focusing Your Customer Strategy Through A Clearer Understanding Of Current Customer Loyalty Trends
Understanding Which Loyalty Initiatives You Should Choose To Maximise Profits And Engage Your Customers
Understanding The Impact Of Social Media On Your Customers’ Loyalty
Maximising Profits And Customer Retention Through An Engaging, Personalised Multichannel Experience
Driving ROI and Loyalty Through Effective Cross Channel Data Management, Business Intelligence and Customer Analytics
Establishing Best Practices Of Measuring The Success Of Your Customer Loyalty Initiatives To Demonstrate ROI
Boosting Your Bottom Line Through Exceptional Cross Channel Customer Service Levels
Evaluating The Role Of Pricing Within Your Loyalty Strategy
Assessing Where Multichannel Loyalty Is Headed In The Next 2 Years

Testimonials from recent conferences include:

“Many thanks for organizing a fabulous event -I thought the quality of the speakers was second to none and it was fascinating to see what was high on the agenda in other sectors of industry and how they are tackling the current economic climate” Phones 4 U

“Interesting and useful to have a group of professionals in the same venue. Good opportunity to share ideas and network” High and Mighty

“Very informative day in a relaxed atmosphere. Great to be able to network with all attendees and speakers” Early Learning Centre

“The conference was well planned and the speakers were relevant, very interesting and watchable”
The Entertainer

“A great opportunity to get some ideas on how to tackle the challenges we all face in retail”
Starbucks

“Thank you for a very informative conference, it was extremely interesting and very relevant - I would be very keen to attend next year”
Comet

“It was really useful to meet the industry decision makers “
Argos

“Fantastic! Great to meet likeminded professionals and to be able to share ideas”
Ask Electronics.

“Very informative. An excellent time to see what is being done/introduced to reduce loss and increase the bottom line”
Game Group

“Excellent feedback and insight from a selection of leading experts”
Orvis UK

“Interesting, informative, some golden nuggets towards survival in current times”
Otto UK

“Excellent use of my time. Thought provoking and will enable me to ask some challenging questions back in the office”
Punch Taverns

Speakers already confirmed for the event include:

Steve Gray, Chairman of emnos and Mobilize- Systems and formerly Managing Director, dunnhumby

David Oliver, Formerly Director of CRM, Hertz Europe

Howard Langer, Head of CRM and Direct Marketing, B&Q plc

Grant Baillie, eCRM Insight & Marketing Manager, Argos

Anne Brunsdon, Head of Customer Marketing UK and EU , The Carphone Warehouse Group PLC

Andy Tudor, Senior Technical Development Manager, Aurora Fashions

Will Shuckburgh, Business Development Director, Nectar

Matt Henton, Marketing Director, Espares

Amanda Hepburn, Content and Social Media Manager, Game Group

Kate Hames, Online Content Manager, Waterstones

Mike Bielinski, CEO, Vodat International

Ed Wrazen, Vice President, Product Marketing, Trillium Software

Henry Elliss, Associate Director: Social Media, Tamar

David Oliver, Partner, Diamond Management and Technology Consultants

With regular networking opportunities throughout the day and plenty of opportunities to ask our visionary speakers your burning retail questions during our interactive discussions, can you really afford not to attend?

To register for this event please call Jane Hooper on 01737 647 102 or click here to REGISTER ONLINE