Aldata

Aldata 1-2-1 Retail - Excellence in Customer Engagement

Aldata is a global leader in retail and distribution improvement software. Aldata's 1-2-1 solutions combine the company's 20 year retail best practice experience with the power of Microsoft Dynamics AX for Retail. With Aldata 1-2-1, you have the tools you need to understand, communicate and retain your most profitable customers on the latest ERP platform.

Comprehensive and fully integrated, Aldata's 1-2-1 Retail solutions provide all the tools necessary to run your business - from accounting and HR to point-of-sale, store management and merchandising - in a single, easy-to-implement solution. You benefit from built-in capabilities specific to your industry sector, a single view of performance across the organization, and rapid return on your investment.

Among the solution's many capabilities is its unique support for loyalty and digital marketing strategies that help you to protect and enhance your most valuable asset - the repeat customer base. Aldata 1-2-1 Retail allows you track purchases per customer, align with profiles and preferences, implement and create targeted marketing campaigns.

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ICLP

ICLP is the world's leading specialist loyalty marketing agency with over two decades of commercial insight, best practice and expertise across a wide variety of sectors across the world including retail, airlines, hotels, automotive, clubs and luxury. The ICLP approach centres on enabling our clients to create more profitable relationships with their customers and as such we mostly sit in the background whilst our clients take the limelight.

ICLP's core strategy, design and management offering is supported by specialist divisions who underpin our long term relationships. This includes client services, technology, analytics, campaign management, creative, digital, partnerships, call centres and fulfilment.

As a wholly-owned business our 16 offices around the world plus our two BPO centres in Cape Town and Mumbai connect so that we may operate globally as well as act locally with our international clients such as Avis and Wyndham hotels.

Given our in-house abilities to design, build and run commercially successful programmes (like our own Priority Pass brand), we have comprehensive coverage of the loyalty levers. This means that we can both consult on top level business goals and deliver cost savings to the bottom line from effective programme management. We have the planning, creative and data expertise to add value to our clients' programmes at every point we get involved.

A non-exhaustive list of clients we have enabled include Cathay Pacific, Avis, Porsche, AS Watson, Alfred Dunhill, Harrods, Manchester United, Mandarin Oriental, Rezidor, IHG, Kempinsky, 3Com and TAP Portugal.

Empathica

"The Experience is the Message. Create, nurture and mobilise your most powerful asset - your brand advocates.

Empathica provides Customer Experience Management programmes to more than 200 of the world's leading brands, ranging from multi-unit retailers, to restaurants and banks. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting. Annually, Empathica's 30 million customer surveys in 25 languages reach more than 70,000 locations in 50 countries. A privately-held organisation, Empathica's European headquarters is in Birmingham, UK , with other offices in Mississauga, Ontario, Canada and Alpharetta, GA, in the United States. The company has a long history in the UK as the first CEM provider to enter the market and works with over 50 leading brands including Boots, Debenhams, and Mitchells and Butlers.

For more information about deriving actionable insights that enhance a brand's operational excellence, driving customer loyalty and advocacy through social media, visit Empathica at www.empathica.com and see gorecommend.net."