Trillium Software

Trillium Software is a business unit within Harte Hanks, a global direct marketing services company providing data-driven solutions for leading brands around the world.

Our data quality solutions ensure accurate, complete and consistent data for single customer views, customer insight and intelligence, CRM implementations, database marketing, product and inventory management, financial management and regulatory compliance. With support for over 240 international regions, Trillium Software offers the most comprehensive data quality solution for global businesses.

From initial address capture through to validating, cleansing, linking and enriching customer, product, supplier and financial data, the Trillium Software suite integrates with all major customer relationship, master data management, enterprise resource planning, data warehouse and business intelligence technologies to deliver real-time data quality solutions for the data driven business.

With over 2,500 implementations worldwide, customers include Barclays Bank, British Airways, British Telecommunications, Canon, Carphone Warehouse, HSBC, Iceland Foods, Marriott, Mazda, Nectar, Porsche, Wales & West Utilities and many of the leading global businesses across all major industries.

Aldata

Aldata 1-2-1 Retail - Excellence in Customer Engagement

Aldata is a global leader in retail and distribution improvement software. Aldata's 1-2-1 solutions combine the company's 20 year retail best practice experience with the power of Microsoft Dynamics AX for Retail. With Aldata 1-2-1, you have the tools you need to understand, communicate and retain your most profitable customers on the latest ERP platform.

Comprehensive and fully integrated, Aldata's 1-2-1 Retail solutions provide all the tools necessary to run your business - from accounting and HR to point-of-sale, store management and merchandising - in a single, easy-to-implement solution. You benefit from built-in capabilities specific to your industry sector, a single view of performance across the organization, and rapid return on your investment.

Among the solution's many capabilities is its unique support for loyalty and digital marketing strategies that help you to protect and enhance your most valuable asset - the repeat customer base. Aldata 1-2-1 Retail allows you track purchases per customer, align with profiles and preferences, implement and create targeted marketing campaigns.

infouk@aldata-solution.com | www.aldata-solution.com

RedRoute

Decisions Have Consequences

Decisions on Customer Loyalty strategies and tactics have consequences for customer behaviours that are not always well understood before those decisions are taken. If they were, no one would make a mistake. For instance, are you just buying customer loyalty or genuinely winning it? It makes a difference to how long your customers stay with you and how much money you'll make.

In a cycle of Recession, Austerity and Recovery, taking the right decision can mean the difference between success and failure. And if you fully understand the Customer Consequences of the decision you are about to make, this enables you to make better, more profitable, decisions.

That is the RedRoute difference. We understand how to determine the drivers behind "why each customer chooses company X to meet need Y in circumstance Z". We combine your transactional database information with tailored market research to understand the motivations behind your customer's behaviours. We find out how their Beliefs, Values and Circumstances combine to drive their choices so you can predict, and influence, those behaviours most profitably. One-to-one.

In short, we show you the Customer Consequences of the decisions you are about to make - and of the ones that you have made already.

We then capture that knowledge and make it available for you to use continuously, 24-7, through our tailored Decision Support Apps web site, myredroute.com, enabling you to find out the likely Customer Consequences of alternative decisions you may make, either directly for yourself or via our query hotline.

Intrigued? Of course you are: www.redrouteinternational.com

The Logic Group

The Logic Group partners with leading organisations across Europe to enhance the effectiveness, security and profitability of their customer interactions. We specialise in the secure management of information and transactions through the delivery of trusted solutions for multi-channel payments; customer insight and loyalty; and security, fraud and risk management.

The company is behind many of the best-known names for whom maximising the value of their customer interaction matters most. Indeed, 64 per cent of Tier one retail organisations in the UK use solutions from The Logic Group to process payments from stores, e-commerce sites, kiosks and call centres. These payment solutions are supplied for installation in our clients' premises and as managed services for those who would prefer to outsource. We supply managed loyalty services that support programmes from end-to-end and include customer insight to drive profitable customer retention and acquisition. Our security, fraud and risk management solutions include expert consultancy and services to guide clients through the regulatory minefield that includes PCI DSS compliance.

In summary, we combine our skills, experience and innovation into client solutions that drive improved customer experience, enhanced customer insight and stronger customer relationships.

Mobilize

Mobilize is a leader in mobile customer engagement - helping brands to acquire, service, retain and grow customer value by providing consulting, insight, apps and solutions. Their solutions include a patented and award winning mobile loyalty and CRM platform that enables retailers to operate their loyalty programmes via mobile phones.

Services include:

• Mobile Loyalty and Marketing Consultancy
• Mobile vouchers and coupons
• Mobile gifting
• Mobile applications

Mobilize's Chairman and CEO is Steve Gray who has 10 years experience working with the world's leading retailers on customer loyalty including Tesco, Kroger, Carrefour, Metro, Woolworths Australia, Morrisons, Waitrose, BP. Steve is Chairman of emnos and formerly MD of dunnhumby UK & Ireland and a director of dunnhumby USA

Applied Intelligent Marketing

More than half of consumers are now a member of at least one retail loyalty programme. With intense competition in the retail marketplace, you want to make sure that your loyalty scheme stands out and offers real value to customers and real ROI for your board.

Applied Intelligent Marketing (AIM), a leading acquisition and loyalty specialist, creates and delivers consumer loyalty programmes designed to acquire new customers and retain existing ones for a client portfolio which includes retailers such as New Look and brands such as Avon, Hoover, Telefónica O2 UK, Legal & General and HBOS.

We use intelligent marketing techniques to get to know clients' customers and then offer them meaningful rewards that are easy to access and have real, immediate value. Customers feel listened to, understood and valued, which in turn builds loyalty … and business.

Established for over 10 years, AIM has board directors who have had client side, as well as agency experience, plus a staff of 30 experts in the field of loyalty.

To discover how you can create a powerful loyalty programme, speak to Simon Kent, David Rosalski or James Perry at the conference or find out what our customers have to say about us by checking out our testimonials at http://www.appliedintelligentmarketing.com/#clients2.

Oxygen8

We help our clients harness the power of Voice and Mobile technologies to enhance customer experience and generate improved customer interaction and brand loyalty. Consumers are always willing to engage with your marketing communications as long as you focus on delivering relevant, engaging, timely and informative messages that will provide them with something they value.

Oxygen8's business solutions maximise value and ensure interactive communications become long term revenue and loyalty generating assets. All Oxygen8 solutions are designed to integrate seamlessly into your unique infrastructure, enabling cohesive communications via text, multimedia, voice and e-mail.

Clients have benefited from our solutions in a number of ways such as;

• Drive up customer retention through better communication
• Increase customer loyalty by improving pre-order sales process
• Add new revenue streams to sell your products
• Improve promotional event sales by incorporating mobile into your marketing strategy
• Reduce costs through automated technology
• Feedback through mobile customer surveys
• Implement API directly into your back office software
• Integrate with your internal sales notifications and performance dashboards
• Incorporate campaign results with your management reports

Our business solutions team work closely with clients to fully understand their business objectives and then devise optimum mobile and voice strategies to help achieve success.

W: www.oxygen8.com