- Geoffrey Northcott, Head of Loss Prevention, Borders and MD of TLPC
- Richard Lawrance, Head of Audit and Loss, Monsoon
- Charlotte Kula-Przezwanski, Enterprise Product Manager, Torex
- Doug Russell, Senior Health and Safety Officer, USDAW
- Mitch Haynes, Group Head of Security, Aurora Fashions Ltd
- Steve Hearn, Head of Safety and Security, Jaeger
- James Haddleton, Senior Retail Partner DWF Solicitors
- Mark Ricketts, Head of Loss Prevention, Mothercare
- Andrew Pope JP, National Business Crime Partnership Manager, The Co-operative Group
- Michelle Dixon, Marketing Manager, 192.com
- Richard Davies, Head of Fraud, B&Q
- Michael Norton, Managing Director, PayPoint
- Steve Brant, Operations Controller, Peacocks
- Garreth Griffith, Head of Risk Management, PayPal
- Steve Bownass, Joint MD, Ambit Media
- Peter Davies, Associate Director, Orridge
- Maxine Fraser, National Executive, RetailersAgainstCrime
- Natalie Quest, Policy & Projects Manager, CIFAS
- Simon Rosenberg, European Outlet Manager, Calvin Klein
Having served over 20 years in the Police Force, including time as a uniformed officer and Detective within the Met’s Regional Crime Squad and other specialist units, Geoffrey moved into the Loss Prevention and Security divisions of the Retail sector.
Working with some of the top 500 retailers, Geoffrey held positions such as Retail Security Manager, Company Loss Prevention Manager and Head of Risk Management for retailers such as J Sainsburys, Toys R Us, Sports Division and Borders (UK). As well as responsibility for Borders (UK), Geoffrey oversaw Risk Management of Borders Group international business covering Australia, New Zealand and Singapore.
The Loss Prevention Company Ltd (TLPC), a part of the Cardinal Security Group, was formed in September 2007 and provides extensive outsourced loss prevention and health and safety consultancy services, as well as investigative, training and compliance auditing staff. Currently the Managing Director and principle share holder of TLPC, Geoffrey is also Head of Loss Prevention for one of their key clients, Borders. TLPC also manage all aspects of Loss Prevention for Paper Chase and Quality Save.
Geoffrey sits on 2 industry specific Loss Prevention committees (BALPC and MMLPC) and contributes articles for specialist loss prevention and retail publications.
He lives in Norfolk in a self build environmentally friendly barn conversion that he’s still completing after many years. He plays golf and squash badly!
With more than 15 years experience in retail merchandising and solutions implementation, Charlotte Kula-Przezwanski brings real world experience to her role of Product Manager for the Torex Enterprise solutions. Her demonstrated knowledge of products and processes, as well as her understanding and insight in to customer needs, places her in a unique position to influence the company’s future supply chain portfolio.
Charlotte joined Torex in 2000 as a Solution Consultant for the Torex Merchandise Planning product. Her outstanding performance with this product led her to successive roles with the company including Solution Consultant Team Leader, Head of Professional Services and General Manager.
Charlotte worked in retail for eight years from her graduation in 1990. She began in Merchandising at Adams Childrenswear. She later joined Next as a Merchandise Manager.
Charlotte earned a Bachelor Degree in Politics and Economics with Honors from the University of East Anglia.
Richard Lawrance is Head of Audit and Loss Prevention for Monsoon. Over the last 12 years he has worked for a number of UK retailers including House of Fraser, Dreams, Courts and Arcadia (as well as KPMG Consulting).
An advocate of the use of data mining technology to identify internal fraud and uncover procedural weakness, his remit covers store audit compliance, overall loss prevention strategy & delivery and includes brand protection on the web. He is also Chariman of the 'Fashion Forum' (an industry networking and lobbying group with more than 20 retail members who meet quarterly).
Doug Russell – USDAW
Doug Russell has been the Health and Safety Officer for the Union of Shop Distributive and Allied Workers since 1987. His previous employment was as a tutor-organiser with the Workers Educational Association specialising in trade union health and safety training. He has a M.Sc. on “The Structure and Organisation of Science and Technology” from Manchester University and a B.Sc. (Hons) in Chemical Physics from Edinburgh University. He is a chartered member of I.O.S.H. Doug represents Usdaw on a number of tripartite forums including the Food Industry Forum and Meat Trade Joint Working Party. He sits on HSE’s Work and Health Advisory panel. He is a member of the Editorial Board for Occupational Health Review. In his spare time he sits on the management committee of Greater Manchester Hazards Centre.
Contact details: Union of Shop Distributive and Allied Workers, 188 Wilmslow Road, Manchester M14 6LJ. Tel: 0161 249 2441 Fax. 0161 249 2475 e-mail firstname.lastname@example.org.
Mitch Haynes has worked in the Commercial Investigation sector since 1987.
Having worked for Mothercare and Warner Bros he then joined Oasis and Coast in 2001. He worked as Head of security for Oasis and Coast and subsequently Karen Millen, Whistles and Warehouse as they joined the Aurora Fashions group.
Mitch works in a stand-alone Audit function specializing in internal investigations and general security to reduce theft and fraud.
He is also Vice Chair of the Retail Loss Prevention Fashion Forum offering an excellent communication group within this sector of the industry.
Steve Hearn – Jaeger
Steve Hearn is the Head of Risk for the Jaeger Group. He has nearly twenty years experience in the retail loss prevention field and has worked with some of the high streets largest brands.
Steve has a thourough knowledge of intergrated security systems in the retail markplace and in particular is a data and video analytics specialst having introduced systems to a number of multichain retailers.
He is on the editorial board of Retail Security and is a member of various lobbying and governmental working parties.
James Haddleton is a Litigation Partner and the Head of Retail and Leisure at national law firm DWF LLP.
James's primary focus is to assist retailers find solutions to problems. He is involved in helping companies draft and implement policies designed to avoid disputes and improve a company's financial performance. He also provides relevant training to improve the skills and performance of individuals at retail companies to assist them achieve their targets.
Where issues crystallise into disputes, James works in partnership with his clients to achieve a positive return relative to the client's investment of resources. Occasionally James is requested to fight matters on principle to demonstrate that a company will not tolerate certain behaviour, often fraud. He has experience of most forums for dispute resolution including mediation, arbitration, and litigation
In recent times he has helped clients with strategies concerned with
- Reducing shrinkage
- Dispute management
- Avoiding/pursuing fraud cases
- Protecting investigations from enforced disclosure to third parties
- Product recall and product liability
- Document retention
Through his retail experience and in response to client demand he has devised a series of products and services to help retailers. Recently, he has devised a product to help retailers reduce their losses: The DWF Fixed Price Injunction. This is a cost-effective tool aimed at keeping unwanted individuals away from company premises and preventing them threatening customers and staff. The model is designed to provide a direct financial benefit to companies.
Andrew Pope is the National Business Crime Partnership Manager for the Co-operative Group. He is responsible for the strategic engagement with the Home Office, Law Enforcement Agencies, ensuring a strategic and consistent approach to tackling and resolving business crime.
Andy has driven many of the unique anti-crime initiatives, which the Co-operative has pioneered, in recent years. His role is the first in the retail sector.
He is current seconded by the Co-operative Group on a part time basis to the Home Office Crime Strategy Unit, supporting the development of a national mapping exercise identifying the current response to Business Crime and further developing a framework of support to SME’s in the reducing business crime.
He is also a Justice of the Peace in Cheshire
Michelle is a B2B marketing expert with specific experience in the GIS, mapping and identity verification industries. As a senior member of the marketing team at 192.com Business Services Michelle is responsible for helping communicate and promote identity check solutions to the ecommerce, online gaming, payments, finance and legal markets.
Michelle has built up her understanding of identity theft and Card-Not-Present fraud by working closely with fraud managers, convicted (ex) fraudsters and key organisations such as IMRG, regional fraud forums, and law enforcement bodies.
With this experience and contact book Michelle manages Prove-ID, the UK's leading CNP fraud forum attended by fraud managers from organisations such as Dell, Sony, Screwfix, Ikea, Expedia and the majority of the UK's leading online retailers.
Michael Norton is the managing director of PayPoint.net and is responsible for its business strategy, go-to-market offering and the launch of PayCash, a revolutionary service which enables people to pay for goods online with cash.
When he joined PayPoint plc in 2007 his initial role was International Director with a responsibility to extend PayPoint services into new markets with an initial focus on developing the business in Ireland (as Chairman of PayPoint Ireland) and Romania. Having acquired Pay Store in Romania, a distributor of mobile air-time, Michael oversaw the establishment of PayPoint’s network of convenience retailers and the recruitment of utility bill payment clients in the country.
Prior to joining PayPoint plc, Michael spent four years as the CEO of Ukash. He came to this position from EPOSS, a start-up in electronic product delivery and payment solutions. In his capacity as CEO, Michael developed the business from a standing start to a profitable company with a circa £250m turnover. EPOSS was sold to First Data Corporation, a Fortune 100 company.
Before roles in the mobile and payments industries, Michael enjoyed a successful career in the food industry at Geest Foods, Premier Brands, Buxted Foods, Redbridge Holdings and Mars. In addition, he established The Pasta Company, which quickly emerged as the UK’s Fresh Pasta Market Brand Leader with 26% retail market share and sales of £5million.
In between juggling his professional commitments, Michael finds time to lend his expertise to the leading online Bingo operator, Virtue Fusion, as a non-executive director.
Steve Bownass – AMBIT Professional Development
Steve Bownass is joint managing director of AMBIT Professional Development, a company specialising in the production of attitudinal and behavioural change media. With over 30 years experience in corporate video media production and a number of awards to his credit, Steve’s main focus is on providing high quality communications that achieve each client’s individual objectives.
Steve has been responsible for designing, writing and overseeing the production of numerous DVD based loss prevention and conflict resolution training courses for retail clients including Peacocks, Boots, Mothercare, The Co-operative, Staples and H&M. He firmly believes that gaining the support and influencing the attitudes of personnel “on the ground” is the key to meeting a great many corporate challenges, none more so than reducing loss and minimising conflict.
Steve’s approach is based on the concept that ‘ordinary’ store staff and managers, suitably motivated, empowered, trained and supported, will constitute the most effective loss prevention system that any retailer can have.
Steve will be co-presenting with Peacocks Operations Controller, Steve Brant on Internal Shrink Communications.
Garreth Griffith, PayPal
Garreth Griffith is PayPal’s Head of Risk Management in the UK and Ireland. He is tasked with protecting PayPal’s customers (buyers, sellers, small and large merchants) in these countries from any fraudulent activity, as well as coordinating efforts with other PayPal teams around the globe. The role includes collaboration with global Law Enforcement to investigate cases and bring online criminals to justice. PayPal’s Law Enforcement Affairs team cooperates with prosecutory authorities around the world, leading to multiple arrests every month.
Garreth has served as a Director for Get Safe Online since its inception in 2004
Steve Brant, Peacocks
Steve Brant has held Senior Retail Management positions with Early Learning Centre and Tesco, as well as running his own print Company in London, where he originates.
He is currently Operations Controller for Peacocks; a Company that has 522 trading stores with plans to open 30+ stores in the current trading year.
Steve has a broad remit, responsible for Loss Prevention, Central Operations, Retail Projects including New Store openings, Retail Finance, and Store Design. Joining Peacocks in 2001 he has enjoyed quick progression from Regional Manager to the national position held today at the Company’s Offices in Cardiff.
Steve is a retailer at heart, however, has enjoyed immensely the challenges presented by heading the Loss Prevention area of the business. One of the key objectives achieved in his 4 years in the role has been the integration of these two departments with a significant focus on how store colleagues (especially those new to retail) can be helped to understand the threat to stores and profits and are better prepared to cope with the inherent risks.
Steve’s passions include being a dad, chauffeur and piggy bank for his two children!
Steve’s working career started with Coral and is a big fan of horse and greyhound racing. He has owned two licensed betting shops as well as a number of horses and greyhounds, and still hopes to have a Derby winner one day, although it’s fair to say that working for a living is somewhat curtailing the likelihood of that happening!
Maxine Fraser, National Executive, RetailersAgainstCrime
Maxine Fraser joined Retailers Against Crime in Scotland in 1998. RetailersAgainstCrime, is a pro-active and intelligence led initiative which now circulates information throughout the UK. Since inception, Maxine has developed RAC from a membership of 47 stores in 1998 to over 1500 today and still growing. The RetailersAgainstCrime model now operates throughout Scotland, Northern Ireland, Cumbria and the North East of England.
RetailersAgainstCrime is an excellent example of how the police, retailers, shopping centres and local authorities can work together in partnership to reduce retail crime.
Maxine has an extensive knowledge of retail crime and has been instrumental in identifying organised travelling offenders for crime partnerships, members and police throughout the UK. In her current role, as well as maintaining RetailersAgainstCrime, she provides training and guidance in retail crime prevention and reduction.
Natalie Quest, Policy and Projects Manager at CIFAS
Natalie is the Policy and Projects Manager at CIFAS, the UK’s Fraud Prevention Service. CIFAS is unique and the world's first not for profit fraud prevention data sharing scheme. CIFAS has over 260 Members sharing information about identified frauds in the fight to prevent further fraud, with large numbers of identity fraud and first party fraud filed daily. Our Members have reported savings of almost £1bn a year from CIFAS membership.
Natalie has been working on major change projects in the fraud prevention and crime environments and is currently working on implementing CIFAS’ Transformation Programme. Through this Programme, the organisation has launched a series of new services that will significantly enhance an organisations’ ability to prevent fraud across their business operations and harness the benefits of CIFAS’ powerful fraud data for the detection and prevention of fraud.
Prior to working at CIFAS, Natalie has worked at Victim Support and in Parliament.
Simon Rosenberg, European Outlet Manager, Calvin Klein Europe
With nearly 15 years expertise in the setup of retail expansion, Simon started his career with a role developing International Retail with Pepe Jeans London, based at their European Head Office in Covent Garden, London.
Moving to Tommy Hilfiger Europe in 1997, Simon was based in Amsterdam for 6 years where he played an integral part in the founding of the Retail Division. During this time the start up of the Factory Outlet Division became his main focus opening nearly 60 stores across Europe.
Moving back to London to take up the role of Retail Development Manager with Mikey Jewellery, Simon headed up a store expansion of 10 stores in 9 months based in UK.
In 2004, Simon moved to Calvin Klein. Initially covering roles in the counterfeit operation and off-price channels, clearing product through Internet and customers like TK Maxx and Costco it was the development of the Outlet Division where Simon found his niche, and the potential for growth was realized.
With Warnaco Calvin Klein, he heads up the Outlet Division of nearly 45 stores across Europe with revenue of close to 40million Euros, making it the most profitable division globally. As part of his responsibility, he also project manages the global stocktaking strategy for all divisions across all channels.
The love of his life is not only his son Jake who is now 16 months old but also Tottenham Hotspur where he holds a season ticket and likes to suffer regularly as a pastime.
Simon holds a Fashion Retail degree from Manchester Metropolitan University.