Retail Bulletin - Retail Loss Prevention Summit

		Addressing key loss prevention challenges

Venue
Contact

Programme

8.00-9.15	REGISTRATION AND NETWORKING
9.15-9.30	General overview
	Welcome By John Wilson and Torex
9.30-10.00	Staff violence
	Freedom from Fear Action against violence and intimidation in the retail environment Doug Russell – Senior Health and Safety Officer, USDAW
10.00-10.30	Collaboration
	Collaboration is the new competition: What is the Retail Loss Prevention Fashion Forum? Learn how the UK’s leading fashion retailers are successfully collaborating and sharing best practice to beat criminals and internal fraudsters Richard Lawrance, Head of Audit and Loss, Monsoon and Mitch Haynes, Group Head of Security, Aurora Fashions Ltd
10.30-11.00	Technology
	Technology or people? Both are essential to a successful retail operation, but which provides the best return on investment in protecting profits? Geoffrey Northcott, Head of Loss Prevention, Borders and MD of TLPC
11.00-11.30	NETWORKING COFFEE BREAK
11.30-12.00	Sponsor presentation
	“See theft. Stop it” – why is it so important to have visibility of your losses? How employees are hitting the bottom line Build a culture that combats fraud Charlotte Kula-Przezwanski, Enterprise Product Manager, Torex
12.00 -12.30	Retail Stocktaking
	Out for the Count Why the recession has driven more retailers to outsource stocktaking as they target shrink as a way of protecting margin Introduction by Peter Davies - Associate Director, Orridge. Speaker: Simon Rosenberg, European Outlet Manager, Calvin Klein – encompassing Calvin Klein Underwear and Calvin Klein Jeans, part of the Warnaco Group
12.30 -1.00	Managing LP technology in a downturn
	Sweating the assets How the recession is making loss prevention more creative How to make the most of legacy systems in a downturn How to drive down losses and gather vital market intelligence Steve Hearn, Head of Safety and Security, Jaeger
1.00 -2.00	LUNCH &NETWORKING
	After lunch delegates can choose to continue with this programme or join the ‘Online’ stream	ONLINE STREAM
2.00 - 2.30	Best practice	Enabling new online business channels, securely Sharing ideas and experience on: How e-crime manifests itself in an online payments environment Some of the challenges we see online and the evolution of the criminal approach How we protect ourselves and our customers from online crime Garreth Griffith, Head of Risk Management, PayPal
	Web closing in on crime Why the Co-op has become the UK’s first retailer to build a dedicated crime and community website What can other retailers do and what can they learn from the experience Andrew Pope JP, National Business Crime Partnership Manager, The Co-operative Group
2.30 - 3.00	Internal shrink comms	Collaboration
	Loss Prevention & Retail working together Synopsis: Organisation structure and Retail/LP Strategy of Peacocks and how the Company benefits from the synergy at Senior/Board level The process of identifying the "real issues" and finding solutions "Front line" support, ensuring safe, secure and profitable stores Creating impact. The launch of "Preventing Theft" The wider team and moving forward together Steve Brant, Operations Controller, Peacocks and Steve Bownass, Joint MD, Ambit Media	Current Fraud Trends, Future Threats and Fighting Back Stay ahead of the fraudsters: They attack from inside and out! Where the next attacks are coming from and why collaboration is the key to winning the fight Natalie Quest, Policy & Projects Manager, CIFAS
3.00 - 3.30	Law in action	Online Fraud
	Retail Injunctions – the new ASBOs The effectiveness of Retail Injunctions against persistent thieves or violent customers How Mothercare and other retailers have used injunctions to best effect How injunctions are proving more effective than fixed penalty notices and could even see violent or abusive customers take a short cut to jail if they breach the new civil orders James Haddleton, Senior Retail Partner DWF Solicitors and Mark Ricketts, Head of LP, Mothercare	New fraudster techniques and the latest tools to stop them B&Q describe the latest techniques fraudsters are trying to get through B&Q’s defences B&Q illustrate how they use fraud prevention tools and return on investment 192business offer the latest fraud prevention techniques in order to stop fraudsters in their tracks Michelle Dixon, Marketing Manager, 192.com and Richard Davies, Head of Fraud, B&Q
3.30-4.00	NETWORKING COFFEE BREAK
4.00 – 4.30	Collaberation	Attack from all sides or solutions at hand? Examines the risks and solutions present for today’s online retailer. Fraud losses: Operational losses from fraudulent transactions Chargeback and refund costs Cost of shipped stock Restrictive acceptance Opportunity losses: Not maximising revenue or growing business Failed customer conversion Lack of payment options Margin losses: Through increased cost of eCommerce platform Costs of staffing processes & platform scalability Costs of attaining and retaining large scale PCI data security compliance Michael Norton, Managing Director, PayPoint
	Working together with retailers to deter and detect retail crime since 1997 How the RAC model has developed to the benefit of members The impact of organised travelling teams on store profitability Maxine Fraser, National Executive, Retailers Against Crime
4.30 – 4.45	CHAIRMAN’S SUMMARY & CLOSING REMARKS & NETWORKING DRINKS
4.45 – 5.30	Networking Drinks reception