Programme

If you are a retailer and would like to speak at this event please contact Carl Goodman on carlg@theretailbulletin.com or call 0151 707 9522

If you are a consultant or solution provider and you would like to speak at this event please contact Karen Hewitt on 01737 647 103 or email karenh@theretailbulletin.com or Ian Sprange on 01737 647 100 or email ians@theretailbulletin.com

Interactivity has been maximised during the conference sessions with Q&A opportunities after every speech, two interactive panel discussions, an interview sessions and the use of our popular electronic voting system throughout the day.

Please note: All timings are provisional. The Retail Bulletin reserves the right to change this programme’s content at any time.

Proposed Time	REGISTRATION & NETWORKING
9.10-9.20	Chairman’s Welcome And Opening Remarks Andy Parsley, Director, Green Lion
9.20-9.25	Welcome From Lead Sponsors Martin Dove, Head of Loss Prevention, UK, Vangent
9.25-9.50	The Bigger Business Picture: Combining Loss Prevention With Improved Business Performance In Today’s Dynamic Economic Climate The Retail world is changing fast – A need to react, adapt and innovate our business Making loss prevention integral to driving higher profitability Successfully getting staff to become commercially aware of profitability Tim Moore, Head of Loss Prevention, UK & Ireland, Swarovski UK Ltd
09.50-10.15	Retailer Case Study: Front Line Tactics: The Optimum Staff Training And Protection Programme Re-examining the retail environment and need for new loss prevention training Measuring training effectiveness at the outset, during and afterwards Covering existing and new health and safety issues: stress management, harassment and safety issues temporary staff, cultural differences and non-UK domiciles surveillance, empowerment and whistleblowing Best practices in training and development: customer and staff liability Driving value from assets Jenny Alleyne, National Field Operations Manager – Loss Prevention, The Co-operative Group Ltd
10.15-10.50	Panel Discussion And Interactive Q & A Session: Motivating And Hiring the Right Staff To Drive Profits, Build Staff Loyalty And Tackle Loss Prevention This interactive session allows you to ask some of the UK’s leading retailers and loss prevention solution providers for their views on how to be more effective in your staff hiring and training strategy. The moderator will use some of the following points as well as asking the audience to offer their own questions: Building a training programme to control risk, reduce loss and improve profitability How do you establish what you want and need in terms of training content? Ways to improve engagement and loss prevention buy in Key tools and strategies in measuring success Ensuring loss prevention stays on the agenda How do you demonstrate the ROI and retain the support of the business? What do you do if you recruit the wrong people? Sue Lamley, Head Of Risk And Loss Prevention, HMV Russell Biss, Senior Loss Prevention Manager, Waterstones Eric Hutchison, Vice President, Risk & Talent Management Solutions, Vangent Mike Finch, Head of Asset Protection, Best Buy Europe
10.50-11.20	NETWORKING COFFEE BREAK
11.20-11.45	Data Leaks – Why The Devil Is In The Detail: Managing Data More Securely And More Effectively For Both Loss Prevention and Data Mining Hear how to make data more joined-up and vital to both your business performance and loss prevention strategy. The latest retail research on data usage with the key emphasis on ROI and crime reduction The importance of high quality Master Data How to enforce a company-wide data leak prevention policy Spotting patterns in data change and pinpointing specific leakage and fraud risk Tracking data losses when they occur: accidentally or maliciously Using data to enhance a new security awareness training programme Alasdair Garbett, Data Quality Manager, Autogrill Retail UK Ltd t/a World Duty Free
11.45-12.10	From International Head Office Strategy Concept To Local Level Implementation – Managing Loss Prevention Best Practice Collectively And Proactively Find out how anti crime strategy at board level can be harnessed down to individual stores and staff members to transcend departmental, partnership and inter-company boundaries. Loss prevention and Oxfam: Key differences and similarities in high street retailing Driving head office loss prevention strategy across stores and via different partnerships to tackle the issue of shrinkage collectively The impact of The Bribery Act from a retailer perspective Building joint policy and inter-agency management teams to jointly tackle shrinkage problems Overcoming barriers to make the change happen How is crime going to change in the future? Eddie McKenzie-Green, Counter Fraud & Loss Prevention Manager, Oxfam
12.10-12.35	Headline Sponsor Speech: Reducing Shrink And Driving ROI Through Validated Loss Prevention Risk Assessments Loss Prevention Risk Assessments: How to have IMPACT operationally TODAY and strategically TOMORROW Mitigating current employee fraud and theft at High Shrink/ High Risk stores Shrink impact from use of a pre-employment Risk Assessment at a major retailer – Case Study Integrating your Loss Prevention risk assessment with your HR process INNOVATION ALERT! Assessing cyber security through pre-employment assessments Eric Hutchison, Vice President, Risk & Talent Management Solutions, Vangent
12.35-12.50	Retailer Interview: ‘Loss Prevention As A New Business Driver And Profit Centre’: Your Chance To Ask One Of The UK’s Retail Loss Prevention Leaders Your Burning Questions Delegates will be asked to submit questions prior to the event, the best of which will be used before opening up to questions from the audience. Mike Finch, Head of Asset Protection, Best Buy Europe
12.50-1.50	LUNCH & NETWORKING
1.50-2.15	Afternoon Keynote: Mapping Out The Criminal Landscape Across The UK: What Are The Latest Challenges For The Police, The Community And Retailers? Evaluating difficulties facing retailers between criminal and civil laws How can retailers tread the line between liability and power to act on retail crime European and UK regulations and the new Bribery Act Overview of the Community Safety Accreditation Scheme (CSAS) within the Metropolitan Police Area A CSAS community case study in the retail sector Dave Doran, CSAS Project Manager, Metropolitan Police Service Andrew Henley, Barrister, Furnival Law
2.15-2.40	Joining Up The Dots In The Fragmented Face Of Crime: Sharing Of Information Between Retailers And Police And The Use Of Internet Portals The rise of fraud, violence and organised crime New dangers to staff and the blurring of boundaries between loss prevention and safety Using new technology across different environments to empower greater information sharing Working with staff and co-ordinating with police and other retailers across key customer touchpoints Case Study: launch and trial of ‘FaceWatch’ Mark Stevenson, National Loss Prevention Manager, Tates Ltd (SPAR)
2.40-3.05	Sponsor Speech: A New Secure Signalling Future: How To Save Money And Improve Efficiency The cost of alarm signalling and strategies to save Mitigating alarm signalling risks and the benefits of standards compliance How digital signalling improves operational efficiency Chris Carter Brennan, Commercial Director, WebWayOne Ltd.
3.05-3.30	Gaining A Better Understanding Of The True Motivations And The Different Profiles And Types Of Shopping Criminals How different retail environments and outlets are being targeted: travel, shopping mall, online How shopping crime is becoming more complex Evaluating the impact of seasonal events and marketing campaigns which need special planning How do dishonest members of staff exploit processes? The rise of moral accounting and neutralisation Examining the use of technologies in retailing and whether they encourage or inhibit criminal behaviour Professor Joshua Bamfield, Director, Centre for Retail Research, Author of ‘Shopping & Crime’, Palgrave Macmillan
3.30-4.00	NETWORKING COFFEE BREAK
4.00-4.25	Retailer Case Study: The Role Of Cash Control: Navigating Your Way Between Internal And External Cash Loss, Fraud And The Customer Experience What are the cash control goals within the business and how does loss prevention and fraud fit into the picture Learning by experience: working with staff collectively as a whole Pinpointing key financial loss ‘weak spots’ and using innovative ways to combat them The rise of organized crime and targeting of staff Contactless and mobile payment: using new payment methods to stop cash leakage Martin Harris, Cash Controller, EAT
4.25 onwards	Smarter Loss Prevention In 2012 And Beyond: Ask The Experts Panel Discussion And Interactive Q & A Session This interactive session allows you to ask some of the UK’s leading loss prevention retail executives and solution providers for their views on where loss prevention is heading in the next couple of years allowing you to personalise the value from today’s conference. The moderator will use some of the following questions as well as asking the audience to offer their own questions: Which companies are using which strategies? What are the current best practice loss prevention and customer service approaches to use when and where? How to find your current weaknesses quickly and more effectively? What are the key ‘‘soft’ approaches being used to tackle loss prevention? How do you find an integrated approach across CCTV, technology and training? Industry partnerships and retail collaboration: Can it really work in practice? Which are the best ways to balance mobile, social media, Web 2.0 tools? How can we best combat a weak brand image and becoming a ‘soft target’ for criminals? How do you measure the impact of Ebay, emerging second hand outlets and ‘cash for gold’ channels? Panellists confirmed to date Tim Moore, Head of Loss Prevention, UK & Ireland, Swarovski UK Ltd Mike Finch, Head of Asset Protection, Best Buy Europe Ian Graham, Senior Vice President & General Manager EMEA, Video Intelligence Solutions, Verint Systems Inc Alasdair Garbett, Data Quality Manager, Autogrill Retail UK Ltd t/a World Duty Free Craig, Kenyon, Risk/Loss Prevention Development Manager, Northern Europe, Game Group PLC
	Chairman’s Summary And Closing Remarks Andy Parsley, Director, Green Lion
	DRINKS & NETWORKING