Retail Bulletin forthcoming events 2012
1st February 2012, London W1
27th March 2012, London W1
13th June 2012, London W1
Multichannel IT Conference, June 21st 2012
Loss Prevention Summit, September 12th 2012
Mobile Retailing Summit, September 26th 2012
The 3rd Annual Retail Bulletin
Multichannel Summit 2012
Driving ROI through profitable, engaging, seamlessly integrated and consistent multichannel strategies
Wednesday 1st February 2012
The Cavendish Conference Centre, London W1
With the explosion of mobile shopping coupled with more retailers adding online and TV channels to their offer, it’s becoming increasingly evident that the real profits in today’s market are coming from a multichannel shopper.
Recent research undertaken by John Lewis suggests that multichannel customers spend up to three times more than those shopping via one route only even in today’s unpredictable marketplace.
Attend this crucial, retailer-led, one day, low-cost event to find out how to:
- Drive profits and customer insight through a single view of the multichannel customer
- Increase customer engagement and conversion through a consistent cross-channel communications strategy
- Boost customer loyalty through a seamless, multichannel customer experience
- Integrate mobile into your multichannel retail strategy
- Monetise social media in a multichannel marketplace
- Maximise multichannel sales via an integrated, real time, single view of your stock
- Assess where the economy headed in 2012 and how the multichannel retailer can prosper in this marketplace
- Engage staff throughout your organisation by placing the multichannel opportunity at the heart of your company’s culture
- Understand the new role of bricks and mortar stores in a multichannel environment
- Build a flexible multichannel delivery strategy that engages your customer and drives loyalty
- Simplify your multichannel returns and refunds strategy to improve customer experience and stock availability
- Prepare for the future by predicting what multichannel will look like in 2014
Confirmed speakers:
The Retail Bulletin International Expansion Conference 2012
Driving sales and market share, mitigating risk and strengthening your business through international multichannel growth strategies
Tuesday, 27th March 2012
Cavendish Conference Centre, London W1
With the UK economy barely showing any signs of growth coupled with British shoppers reigning in spending due to rising prices and an unsecure job market; retailers are increasing looking to the international marketplace as a key survival strategy.
With explosive growth in the BRIC population’s disposable income together with an increased demand in other countries for British goods; it’s no surprise that UK based online, bricks and mortar and multichannel retailers are exploiting the massive opportunities in a wide variety of foreign markets.
Do not miss this crucial, retailer-led, one day, low-cost event and find out how to:
- Reduce risk through choosing the right locations for international retail expansion
- Ensure smoother expansion through effective retail localisation strategies
- Strengthen your growth initiatives through an effective international HR strategy
- Boost profits through developing your ecommerce offer for international markets
- Drive loyalty through delivering a consistent cross-border brand experience
- Improve sales, customer experience and efficiency through an effective, international multichannel IT strategy
- Maximise your growth potential through evaluating which model(s) of international expansion are the best fit for your business
- Drive ROI through cost-effective, international, multichannel supply-chain initiatives
- Ensure compliance through an understanding of the key legislation international retailers need to integrate into their expansion strategies
- Mitigate risk through an effective partnership strategy
Speakers confirmed include:
- Therese Procter, Personnel Director, Retailing Services, Tesco
- Nigel Darwin, Managing Director International, New Look
- Gail Anscomb, Director of International, Coast, Aurora Fashions
- Louis de Bourgoing, Director of International Business, WH Smith
- John Scott, Head of International Business Development, Debenhams
- Stuart Hill, Former Head of International Operations, ASOS.com
- Darren Gardner, Director of New Business and Store Formats UK & Europe, The Carphone Warehouse Group
- Helen Barnish, Head of International Franchise, The Hamleys Group
- Sandra Leonhard, Director of Web Strategy & Business Development, TUI Travel PLC
- Alex Coombe, Head of Franchise, French Connection Plc
- Monica Proctor, International Manager,JD Williams Ltd
- Maddy Riordan, Head of International Marketing, Wiggle
- Carl West, Business Group Director, GfK Retail and Technology UK
- Friedrich Fleischmann, Global Director for Retail, GfK Retail and Technology
- Richard F Wolff, Director of International Retail, Javelin Group and Former Director of Marks & Spencer International
The 3rd Retail Bulletin Customer Loyalty Conference
Maximising customer loyalty and stability by communicating brand values, building trust and engaging your customer
Wednesday 13th June, 2012
Cavendish Conference Centre, London W1
In an economic downturn when money is tight, customer loyalty takes on a more pressing significance – as the old adage has it “a bird in the hand is worth two in the bush!”
Evidence of consumers looking for cheaper alternatives has led to widespread retailer discounting in the marketplace and, as the downturn takes hold, retailers cannot afford to be complacent in the struggle to hold on to their customers and in their attempt to gain new ones.
Attend this pertinent, retailer-led, one day, low-cost event and find out how to:
- Drive market share through recognising and rewarding your loyal customers
- Deliver bottom-line value from your customer loyalty initiatives
- Explore the benefits of integrating social media into your customer retention strategy
- Maintain customer loyalty in an economic downturn
- Build a cost-benefit analysis for launching a customer loyalty scheme
- Evaluate the benefits of agile customer engagement and business transformation
- Build loyalty through a ‘single customer view’
- Link business customers to consumers to maximize customer engagement and promote loyalty
- Build a business case for aligning with a charity to promote customer retention
- Protect customer privacy to build trust
- Ensure your loyalty and CRM strategy is prepared for the next few years of retailing
Speakers confirmed include:
- Leonie Foster, Marketing Director, Insight, Tesco Plc
- Kevin Hydes, Marketing Director, Costa Retail
- Fiona Strang, Marketing Director, The White Company
- Bernard Page, Head of CRM, Shop Direct Group
- Patrick Harvey, Head of Customer Loyalty, Npower
- Peter Crayfourd, Group Head of Customer Experience Lifecycle, Orange-France Telecom
- Ed Weld, Head of Digital, Lush
- Jeremy Waite, Head of Social Media, Phones 4U
- Emma Hamblin, Content and Social Media Co-ordinator, Joules Ltd
- Tess Tucker, Head of Digital Marketing, Just-Eat
- Flavia Zallocco, CRM Manager, Topshop
- Sophie Powell-White, Account Manager, Corporate Partnerships, Great Ormond Street Hospital Children’s Charity
- Jon Worley, Principal Consultant, Customer Loyalty Management, The Logic Group
- Gary Topiol Managing Director, EMEA Empathica
- Antony Jones, CEO, The Logic Group
Previous Retail Bulletin Conferences
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Extracts from the 2011 Multichannel Summit The 2nd Retail Bulletin
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Get a taste of our events – extracts from our June 2010 Loyalty conference 
The Retail Bulletin Customer Loyalty Conference 2010 Profitable CRM & Loyalty Strategies in a Multichannel Marketplace Tuesday 22nd June, 2010 Cavendish Conference Centre, London W1 How can you understand the customer’s needs, how can you keep them loyal in a multichannel marketplace and how can you decide which loyalty initiatives you should choose? How can you engage your customers in a personalised, multichannel journey and how match their price and customer service expectations to keep them loyal? Following on from the massive success of our recent events, Retail Bulletin Conferences is delighted to launch The Retail Bulletin Customer Loyalty Conference 2010. |
Preparing for the Upturn: Maintaining competitive advantage and market share through cost effective retail HR Strategies This summit, sponsored by Torex and Retail Choice will enable Retail HR executives to benchmark their HR strategies and share ideas in a relaxed environment. The programme will enable delegates to build improved recruitment, retention, development and engagement strategies that focus on delivery of bottom line results so they will be well placed to capitalise on the economic upturn. This interactive summit has been designed to allow a focused peer group of UK retail executives the opportunity to network and discuss best practices of Retail HR. With regular networking opportunities throughout the day you’ll learn how to:
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Cdrom now available featuring video, mp3 and pdf of the speaker presentations.
Click here for details 
Maximising profits and competitive advantage through cost effective, efficient, integrated multichannel strategies Despite the economy showing signs of recovery, many retailers who have only traditional stores are finding it extremely challenging to maintain profits and market share. Today’s price sensitive, time-starved consumers are looking not only for the best deal but also a convenient and user friendly shopping experience. Many retailers have added the web as a channel to increase sales and competitive advantage with others adding catalogues, TV retailing and even mobile retailing into the mix, but bringing the whole process together in a company wide integrated strategy is the real challenge!
Get out of the city and join us for this free to attend (retailers) summit to find out how to: * Maximise profits through a seamless, engaging multichannel customer experience Speakers already confirmed for the event include: Asda Wal-Mart, Lloydspharmacy, Dwell, Javelin Group, QVC, The Carphone Warehouse Group, Orange, Debenhams, Waitrose |
Addressing key loss prevention challenges The total UK costs of retail crime consist of the losses from thefts by customers, staff and suppliers, and the costs of security and are a staggering £3,863* million per annum. The Retail Bulletin’s Loss Prevention Summit, sponsored by retail technology specialist Torex, will address the key loss prevention challenges facing retail and online retail executives in the UK. The program offers a mix of sessions including keynotes, case studies and Q & A sessions. The event will enable delegates to benchmark their retail loss prevention strategies and share ideas to enable increased profits through minimising losses from customers and staff both in store and online.
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The Retail Summit 2009
3rd and 4th February 2009
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Sponsored by
The Retail HR Summit
October 8th 2008
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Carbon Neutral Partner
Thanks to JBA, our event is entirely
emission-neutral. Using their unique
carbon balance sheet™, JBA calculated
the environmental interaction of people,
space and technology. This identified the
equilibrium between emission reduction
and Kyoto agreed offsets. The required
offsets were secured through funding
enduring worthy projects to negate excess carbon.
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The Responsible Retailing Summit 2008In an era where fair trade, healthy living, obesity, climate change and equal opportunities are daily headlines; the pressure is mounting on retailers to become responsible businesses.Consumers are increasingly basing their purchasing decisions on how well third world manufacturers are treated, how organic ingredients are, how small a retailer’s carbon footprint is and how they can contribute to society at large. The smart retailers know that if they get their strategy right; a responsible retailer is a more profitable retailer. But where should you place your efforts; how can you engage and communicate this to your customers and staff and what are the best responsible strategies that will deliver your company enhanced brand value and increased profits? Further to a period of in depth research with target delegates, this event focuses on how UK retail executives can develop corporate social responsibility (CSR) strategies that will boost profits, reduce costs, increase market share and enhance their retail brands. This interactive summit has been designed to allow UK retail executives and solution providers to network and discuss best practices of CSR. This two day action-packed event focuses purely on the key CSR issues facing UK’s retail executives. |
Sponsored by
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The Retail Marketing ConferenceA Free to attend conference for Retail Marketing Executives, including those responsible for Brand Strategy, CRM, Customer Insight, Business Development, Commercial Management, Sales, Communications.In the current economic climate, UK Retailers are finding it increasingly difficult to get customers to spend their money. With increased competition, rising rents and the growth of online spending, retail marketers are looking for new ways to build loyalty, improve shopping experiences and connect with their customers. Further to a period of research with target delegates, this one day, action-packed event will focus on how retailers can develop marketing strategies that will maximise profits and increase their market share. This free to attend, retailer delegate only, interactive conference has been designed to allow a focused peer group of around 150 UK retail marketing executives to network and discuss best practices in a relaxed environment. There will be a limited number of exhibiting companies who will be on hand to offer advice and who have been selected for their relevance to the subject. |
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How retailers can deliver on their environmental objectivesA one day conference, free for retailers to attendWith both businesses and consumers placing increased emphasis on green issues, there is growing pressure on retailers to demonstrate that the environment is high on their agenda. A recent report by the National Consumer Council (NCC), which looked into the green credentials of eight major UK supermarkets, suggests that shoppers want the opportunity to make green choices. |
Sponsored by 
In association with
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Benchmarking your online strategyThe growth in retail online sales continues unabated, but what was a profitable strategy last year could now be obsolete. Making sure your online strategy is up to date and effective is key to driving ecommerce profits and market share in an increasingly competitive marketplace. As the online threat to brands increases, the effective management and enforcement of those brands is critical to generating and maintaining goodwill for internet businesses.Following the sell out success of our recent ‘green retailing’ conference, this event will focus on how UK Online Retail Executives UK retailers and their in-house advisers can maximise customer retention, boost sales, prevent online fraud, convert surfers to buyers, improve customer service, ensure legal compliance and prepare for the future. This free to attend, retailer only conference has been designed to allow a focused peer group of around 130 UK online retail executives to network and discuss best practices in a strictly vendor-free environment. |
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