Retail Bulletin forthcoming conferences 2012
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Mobile Retailing Summit September 26th 2012 |
HR summit October 9th 2012 |
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In-Store Engagement Conference 2012
Driving bricks and mortar sales, customer experience and range offer through in-store kiosk, tablet, digital signage, social media and smartphone engagement strategies
Tuesday, July 10th 2012
Cavendish Conference Centre, London W1
With the growth of ecommerce and mobile shopping showing no sign of slowing and increasing numbers of high street stores being left vacant; bricks and mortar retailers are clearly finding it tough to stay in business.
There has been much in the media about the “death of the high street” and cash-strapped shoppers often just looking for the cheapest prices; bricks and mortar retailers need to find new and innovative strategies to keep their customers engaged and spending money whilst in store.
Fortunately, the explosive use of smart-phones, tablets and social media has led to a more technology-savvy customer presenting the bricks and mortar retailer with a whole new opportunity to engage customers and drive sales whilst in-store.
With customers becoming comfortable interacting with a variety of screens and expecting a seamless customer experience across channels; bricks and mortar retailers can now offer a superior customer experience than their ecommerce competitors.
- Attend this crucial, retailer-led, one day, low-cost event to find out how to:
- Build a business case for investing in in- store technology engagement
- Develop an in-store kiosk strategy that enhances customer experience and delivers ROI
- Understand how to effectively train your sales staff to engage customers with in-store technology
- Create a checklist of the crucial IT questions retailers should ask when building an in-store technology engagement strategy
- Understand how social media fits into your bricks and mortar strategy
- Evaluate how retailers should react to the explosion of consumers using their OWN mobile devices in store
- Improve profits and customer experience through engaging customers in tablet based assisted selling
- Make payment easy in the technology-enabled store environment
- Drive ROI and customer engagement from in-store digital signage
- Prepare to engage customers in-store over the next two years
- Mark Cody, Senior Marketing Manager - Mobile, Tesco.com
- Claire Zuurbier, Workstream Lead, New Channels, Marks and Spencer
- Mark Fabes, IT Director, McDonald's Restaurants
- Kenneth Ball, IT Director, Schuh
- Helena Andreas, Group Head of Retail, Vodafone Group
- Steve Moore, Connected World Team Lead, Carphone Warehouse
- Guy Cheston, Media Sales Director, Harrods
- Chris Sproston, Head of Software Development, The Co-operative Group
- Simon Smith, Head of Multichannel Customer and Employee Experience, o2 UK Telefónica
- Lee Cooper, Creative Director, White Stuff
- Keith Purvey, Sales Director, Star Micronics
- Jeremy Waite, Head of Social Strategy, TBG Digital and Former Head of Social Media, Phones 4U


The 3rd Retail Bulletin Customer Loyalty Conference
Maximising customer loyalty and stability by communicating brand values, building trust and engaging your customer
Wednesday 13th June, 2012
Cavendish Conference Centre, London W1
In an economic downturn when money is tight, customer loyalty takes on a more pressing significance – as the old adage has it “a bird in the hand is worth two in the bush!”
Evidence of consumers looking for cheaper alternatives has led to widespread retailer discounting in the marketplace and, as the downturn takes hold, retailers cannot afford to be complacent in the struggle to hold on to their customers and in their attempt to gain new ones.
Attend this pertinent, retailer-led, one day, low-cost event and find out how to:
- Drive market share through recognising and rewarding your loyal customers
- Deliver bottom-line value from your customer loyalty initiatives
- Explore the benefits of integrating social media into your customer retention strategy
- Maintain customer loyalty in an economic downturn
- Build a cost-benefit analysis for launching a customer loyalty scheme
- Evaluate the benefits of agile customer engagement and business transformation
- Build loyalty through a ‘single customer view’
- Link business customers to consumers to maximize customer engagement and promote loyalty
- Build a business case for aligning with a charity to promote customer retention
- Protect customer privacy to build trust
- Ensure your loyalty and CRM strategy is prepared for the next few years of retailing
Previous Retail Bulletin Conferences
The Retail Bulletin International Expansion Conference 2012
Tuesday, 27th March 2012
Cavendish Conference Centre, London W1
With the UK economy barely showing any signs of growth coupled with British shoppers reigning in spending due to rising prices and an unsecure job market; retailers are increasing looking to the international marketplace as a key survival strategy.
With explosive growth in the BRIC population’s disposable income together with an increased demand in other countries for British goods; it’s no surprise that UK based online, bricks and mortar and multichannel retailers are exploiting the massive opportunities in a wide variety of foreign markets.
The theme of the day was: Driving sales and market share, mitigating risk and strengthening your business through international multichannel growth strategies
Full video presentations include: Costa Coffee, New Look, Coast, Aurora Fashions, WH Smith, Debenhams, The Carphone Warehouse Group, Wiggle.co.uk., TUI Travel PLC, French Connection Plc, JD Williams Ltd, (N Brown Group Plc), GfK Retail and Technology UK, Javelin Group, Field Fisher Waterhouse LLP, Chase Paymentech Europe, OBAN Multilingual
The 3rd Annual Retail Bulletin
Multichannel Summit 2012
Wednesday 1st February 2012
The Cavendish Conference Centre, London W1
Driving ROI through profitable, engaging, seamlessly integrated and consistent multichannel strategies
With the explosion of mobile shopping coupled with more retailers adding online and TV channels to their offer, it’s becoming increasingly evident that the real profits in today’s market are coming from a multichannel shopper.
Research undertaken by John Lewis suggests that multichannel customers spend up to three times more than those shopping via one route only even in today’s unpredictable marketplace.
A packed audience heard from speakers who debated how to:
- Drive profits and customer insight through a single view of the multichannel customer
- Increase customer engagement and conversion through a consistent cross-channel communications strategy
- Boost customer loyalty through a seamless, multichannel customer experience
- Integrate mobile into your multichannel retail strategy
- Maximise multichannel sales via an integrated, real time, single view of your stock
- Assess where the economy headed in 2012 and how the multichannel retailer can prosper in this marketplace
- Engage staff throughout your organisation by placing the multichannel opportunity at the heart of your company’s culture
- Understand the new role of bricks and mortar stores in a multichannel environment
- Prepare for the future by predicting what multichannel will look like in 2014
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Cdrom now available featuring video, mp3 and pdf of the speaker presentations.
Click here for details
Maximising profits and competitive advantage through cost effective, efficient, integrated multichannel strategies Despite the economy showing signs of recovery, many retailers who have only traditional stores are finding it extremely challenging to maintain profits and market share. Today’s price sensitive, time-starved consumers are looking not only for the best deal but also a convenient and user friendly shopping experience. Many retailers have added the web as a channel to increase sales and competitive advantage with others adding catalogues, TV retailing and even mobile retailing into the mix, but bringing the whole process together in a company wide integrated strategy is the real challenge!
Get out of the city and join us for this free to attend (retailers) summit to find out how to: * Maximise profits through a seamless, engaging multichannel customer experience Speakers already confirmed for the event include: Asda Wal-Mart, Lloydspharmacy, Dwell, Javelin Group, QVC, The Carphone Warehouse Group, Orange, Debenhams, Waitrose |
Addressing key loss prevention challenges The total UK costs of retail crime consist of the losses from thefts by customers, staff and suppliers, and the costs of security and are a staggering £3,863* million per annum. The Retail Bulletin’s Loss Prevention Summit, sponsored by retail technology specialist Torex, will address the key loss prevention challenges facing retail and online retail executives in the UK. The program offers a mix of sessions including keynotes, case studies and Q & A sessions. The event will enable delegates to benchmark their retail loss prevention strategies and share ideas to enable increased profits through minimising losses from customers and staff both in store and online.
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