27th September 2011

The interactive programme focused on key mobile retailing challenges, allowing a peer group of executives the opportunity to learn how to drive profit, market share and customer engagement through cost-effective mobile retail strategies. 

With economic recovery proving slower than expected coupled with shoppers still remaining cautious in an insecure job market; retailers are still finding it tough to engage their customers and keep them spending their hard earned cash.

In an environment of austerity cuts, increased cost of living and raised VAT, retailers are fighting back by embracing new technology innovations to engage customers, drive profits and increase market share.

After years of discussion, mobile retailing is finally a genuine, profit-driving reality.

With lower-cost smart phones proving hugely popular together with an explosion of exciting mobile apps, effective payment options and improved mobile browsing through faster connectivity; customers can finally shop and compare prices whenever and wherever they want.

Retailers who are already embracing the mobile shopping revolution are increasing their bottom line week on week.Many of those who are ignoring it, however, can face an uncertain future.

13th February 2011

Despite shrinkage, fraud and hacking remaining a growing problem in today’s multichannel marketplace; retailers, ever conscious of their bottom line, are increasingly gaining the upper-hand in the war against crime.

Loss prevention has earned its way into the boardroom and now has become integral to the bigger economic and corporate picture. Those ahead of the game are reaping the rewards of improved business performance, staff motivation and brand resilience whilst those with old loss prevention strategies are finding profits reducing on a monthly basis.

Retailers are now harnessing the power of partnerships and new industry initiatives to fight crime. Together, they are combining their knowledge to address a threat which is no longer limited to individual stores, or even national boundaries; but has become a global organised series of attacks across all customer sales channels.

In response to this threat together with an increased awareness of the importance of loss prevention, The Retail Bulletin Loss Prevention Summit returned for 2011 in a central London location.

The summit provided loss prevention executives from across retail the highest level of networking in acondensed time saving, one-day interactive format.

Retail executives attending the summit were informed how to stay on top of their game and remain up to speed to win the battle of retail loss. Delegates learned how to implement a new arsenal of staff skills, technology, internal vetting and data management to quickly prevent shrinkages, spot crime in real-time and drive profits.

A packed audience at the Cavendish Conference Centre enjoyed top -level presentations and networking opportunities throughout the day.

15th June 2011

With less disposable income in their wallets and an increased desire for the quickest, lowest priced option; customers are proving more and more difficult to retain.

In a marketplace of price comparison sites, new shopping channels and complex social media choices, retailers are losing customers and sales at an alarming rate. Those with forward-thinking and engaging loyalty strategies, however, are increasing market share and profits and most importantly, keeping key customers for the longer term.

This conference explored how retailers can make their customers' experiences are engaging and ensure loyalty initiatives deliver ROI. Other topics explored included how to make best use of customer data and how to use the explosion of mobile and social media initiatives maximise your customers' loyalty.

A packed audience at the Cavendish Conference Centre in London enjoyed top -level presentations and networking opportunities throughout the day.

Extracts from the 2011 Multichannel Summit

The 2nd Retail Bulletin
Multichannel Summit 2011

Maximising profits, market share and loyalty through cost
effective, seamless, integrated multichannel strategies

Wednesday, February 2nd 2011
Cavendish Conference Centre, London W1

With online sales growing year on year coupled with the
increased use of shopping through mobile devices, today’s
customers are expecting to shop wherever and whenever they
want.

Despite many retailers adding online, catalogue, TV and mobile channels to their offer, recent research shows that millions are being lost through the cross channel experience not meeting the high expectations of today’s demanding shoppers.

Those retailers that have embraced multichannel offering aseamless, engaging and integrated cross channel experienceare increasing market share, profits and loyalty by the day.Many retailers who ignore multichannel or treat it as severalseparate operations are going out of business altogether.

Find out how to:

• Drive Profits Through Ensuring The Customer Is At The Heart Of Your Multichannel Strategy
• Integrate Mobile Into Your Multichannel Strategy
• Maximise Multichannel Sales And Efficiencies Through A Real Time Single View Of Stock Availability
• Integrate Social Media Into Your Multichannel Strategy
• Engage The Customer And Increase Conversion Through Cost Effective Multichannel Marketing
• Improve Customer Insight And Loyalty Through A Single Customer View Of The Multichannel Shopper
• Move From ‘Shops And Online’ To Integrated Multichannel Retailer
• Build A Multichannel IT Strategy That Focuses On ROI
• Drive Market Share And Conversion Through A Consistent Customer Experience Across Every Channel 
• Deliver A Seamless Reserve And Collect Service That Delights Your Customers Across Any Channel
• Use Your Multichannel Offer To Maximise Loyalty
• Understand Multichannel Data Legislation

Speakers included:

• Simon Russell, Head of Multi-Channel, John Lewis
• Simon Forster, Director, Debenhams.com
• Chris Corbin, Head of Multi-channel, Halfords Group
• Brian Curran, Former Head of Group Direct Marketing & Publishing, Mothercare
• Joanna Brazier, Multi Channel Programme Director, John Lewis
• Steve Wind-Mozley, Ecommerce Director, Game Group
• Giles Delafeld, Group E-Commerce Director, Blacks Leisure Group plc
• Simon Harrow, Technology Officer, Kiddicare
• Fergus Boyd, Acting Head of eBusiness , Virgin Atlantic Airways
• Antony Smith, Head of CRM, Gala Coral Group
• Patrick Wall, CEO  & Co-Founder, MetaPack Ltd
• Derek Eccleston, Research Director, eDigitalResearch
• Mike Butler, Partner and Head of Commercial Law, Squire Sanders Hammonds
• Tony Bryant, Business Development Manager for Multi Channel, K3 Retail
• David Kohn, Head of eCommerce & Digital, Waterstone’s
  
• Jonathan Wall, Group E-Commerce Director, Shop Direct Group
• Naomi Paget, Head of Customer Relationship Marketing, TM Lewin
• Steve Gray, CEO, Mobilize
• Dawn McGruer, Director, Business Consort

The Retail Bulletin Customer Loyalty Conference 2010

Profitable CRM & Loyalty Strategies in a Multichannel Marketplace

Tuesday 22nd June, 2010

Cavendish Conference Centre, London W1

How can you understand the customer’s needs, how can you keep them loyal in a multichannel marketplace and how can you decide which loyalty initiatives you should choose? How can you engage your customers in a personalised, multichannel journey and how match their price and customer service expectations to keep them loyal?

Following on from the massive success of our recent events, Retail Bulletin Conferences is delighted to launch The Retail Bulletin Customer Loyalty Conference 2010. 

Preparing for the Upturn: Maintaining competitive advantage and market share through cost effective retail HR Strategies
Following on from success of our last 2 Retail HR Summits, The Retail Bulletin is delighted to announce that this popular event returns at our new ‘retreat’ venue, The Reigate Hill Golf Club & Conference Centre on April 27th 2010.

This summit, sponsored by Torex and Retail Choice will enable Retail HR executives to benchmark their HR strategies and share ideas in a relaxed environment.  The programme will enable delegates to build improved recruitment, retention, development and engagement strategies that focus on delivery of bottom line results so they will be well placed to capitalise on the economic upturn.

This interactive summit has been designed to allow a focused peer group of UK retail executives the opportunity to network and discuss best practices of Retail HR.

With regular networking opportunities throughout the day you’ll learn how to:

• Attract real talent and strengthen your workforce to cater for an improving economy
• Build a training, learning and development strategy that enables your business to capitalise on the upturn
• Establish best practices of maximising engagement and retention during a period of substantial change
• Boost employee motivation and commitment in challenging times through targeted, cost effective employee engagement strategies
• Maximise market share through cost effective, flexible retention strategies
• Identify and develop leaders that create competitive advantage for your company and engage your workforce
• Prepare for the upswing through cost effective, tailored retail HR strategies
• Speakers include: BestBuy Europe/The Carphone Warehouse Group  PLC, Clinton Cards, Punch Taverns, Pets at Home Ltd, The Co-operative Group, Dell, The Net-a-Porter Group, WM. Morrison Supermarkets PLC,  Lloydspharmacy, New Look Group, DSG International
  

Maximising profits and competitive advantage through cost effective, efficient, integrated multichannel strategies

Despite the economy showing signs of recovery, many retailers who have only traditional stores are finding it extremely challenging to maintain profits and market share. Today’s price sensitive, time-starved consumers are looking not only for the best deal but also a convenient and user friendly shopping experience.

Many retailers have added the web as a channel to increase sales and competitive advantage with others adding catalogues, TV retailing and even mobile retailing into the mix, but bringing the whole process together in a company wide integrated strategy is the real challenge!

Get out of the city and join us for this free to attend (retailers) summit to find out how to:

* Maximise profits through a seamless, engaging multichannel customer experience
* Build a company-wide multichannel strategy that focuses on maximum ROI and minimises disruption
* Focus your mutichannel strategies through an understanding of market trends
* Move from having multiple channels to being a effective multichannel retailer
* Adopt a multi-channel mind set for your IT environments
* Maximise efficiencies through achieving a ‘single customer view’
* Understand how consumers are closing the multichannel gap through new shopping habits

Speakers already confirmed for the event include: Asda Wal-Mart, Lloydspharmacy, Dwell, Javelin Group, QVC, The Carphone Warehouse Group, Orange, Debenhams, Waitrose

Addressing key loss prevention challenges

The total UK costs of retail crime consist of the losses from thefts by customers, staff and suppliers, and the costs of security and are a staggering £3,863* million per annum.

The Retail Bulletin’s Loss Prevention Summit, sponsored by retail technology specialist Torex, will address the key loss prevention challenges facing retail and online retail executives in the UK. The program offers a mix of sessions including keynotes, case studies and Q & A sessions. 

The event will enable delegates to benchmark their retail loss prevention strategies and share ideas to enable increased profits through minimising losses from customers and staff both in store and online. 

* Source: Global Retail Theft Barometer 2008

Attend this event and find out how to:

• Implement IT solutions to protect profits
• Address the growing issue of violence due to crime in the retail sector and implement strategies in the workplace to combat this threat to your employees
• Collaborate with key stakeholders in the fight against Loss Prevention
• Identify and reduce online crime
• Introduce cost effective and reliable stocktaking solutions
• Make the law work for you and your business

The Retail Summit 2009

3rd and 4th February 2009
Cavendish Conference Centre, London

Maintaining market share through recession proof retail strategies

Find out how to:

• Survive and prosper in an exceptionally challenging retail environment
• Focus your retail strategies through a clearer understanding of current UK economic trends and future predictions
• Maximise loyalty through delivering excellent customer experiences
• Boost market share through a cost effective, integrated multi-channel strategy
• Drive value through a clearer understanding of your key growth options
• Protect your business in a downturn
• Make your HR strategies more profitable
• Develop marketing strategies that will make you stand out from your competitors
• Focus your retail strategies through a clear understanding of the latest UK retail trends
• Stay ahead of the game through effective responsible retail strategies
• Maximise customer loyalty through creating a 'store of the future'
• Understand private equity and evaluate whether it is a viable option for growing your business

Read more..

Sponsored by

The Retail HR Summit

October 8th 2008
London Novotel West

The Retail Bulletin is delighted to announce the second Retail HR Summit taking place in London’s Novotel West on 8th October, 2008. 

HR visionaries from ASDA, Sainsburys, DSGI, William Hill, Somerfield, John Lewis, Nationwide,  QVC, Figlaves.com, Kwik Fit, Enterprise rent-a-car and Travelodge are coming together to debate the latest retail HR strategies at The Retail Bulletin’s 2nd Annual Retail HR Summit.

Following on from the massive success of last year’s event, this interactive summit will enable Retail HR executives to benchmark their HR strategies and share ideas to enable improved recruitment initiatives, retention and development of key talent and delivery of bottom line results through effective people strategies. 

The summit, sponsored by Retail Choice, has been designed to allow a focussed peer group of retail HR executives to network and discuss best practices of their key challenges.

The Responsible Retailing Summit 2008

The Retail Marketing Conference

How retailers can deliver on their environmental objectives

Benchmarking your online strategy